Note: The use of “We” and “Us” refers specifically to DLM Products, LLC or DLM Products, LLC dba Tek Experts.
Warranty on parts ruled as defective up until 90 days after the date service was purchased. Warranty only valid on part(s) replaced during original service. Warranty on parts voided due to physical damage (cracked screens) and/or liquid exposure. No warranty on water damaged devices. No refunds on water damage repair service due to the amount of labor we invest into the attempted repair of a device. We do not guarantee that a device is repairable. All sales are final unless an accessory or physical part(not repair) has been purchased(no refunds for repair services). Refund must be requested within 3 days of purchase date. Refund will be issued once item is received back. No refunds on repair services purchased and rendered.
Terms of service/repair
Purchaser of service will truthfully and to the best of his/her own knowledge select the most appropriate repair. We will do a full inspection on the phone prior to repair being completed. If other problems are found with the device, we will contact the owner immediately before completing repairs.
If you drop off or send us a device that is beyond repair, we will contact you. If you do not truthfully select the right repair(to your best knowledge), we reserve the right to refuse service and return your device.
If your water damaged device can not be repaired satisfactorily, you will have the option to receive the device back, or sell the device to us at our discretion. If your device has water damage, no warranty will be given on any repair. We retain the right to refuse any repair.
To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. we do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. We do not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
We shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products or services, even if we have been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your purchase of a physical item or repair at our store location, accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by us without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
We may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided us.
Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of our products) shall be in the state or federal courts located in Franklin County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of our products) must be commenced within one (1) year after the claim or cause of action arises. Our failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. We may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an employee or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
We do not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, We are merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, we reserve the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to us in its sole discretion.
You agree to indemnify, defend, and hold us harrnless its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In the event that a device is left at our repair facility with no response from customer for 30 days, device becomes our property and may be disposed or liquidated.
Sending in of a device
Please only drop off or send in the device. No box or accessories. We are not responsible for accessories or boxes that are included. Do not disassemble the device. If you drop off or send in a device in pieces, We are not responsible for lost or missing parts due to prior disassembly of the device.